When Hogtunes
first started, one of our many catch phrases was “HD is a motorcycle company in
the audio business, and we are an audio company in the motorcycle business”.
There is no question HD is trying to increase their audio offerings, but in the
last 2 weeks, we’ve had the opportunity to fix 2 major issues for HD dealers
who tried to follow the Boom Audio path. In both cases, we had simple solutions
for the dealers and thought we should share. There is a BIG
opportunity to show the OE dealers (and aftermarket guys) that our old catch
phrase is now more prevalent than ever!
Problem A: Dealer in NY State had a 2015
bike and wanted to add the HD lids. The dealer called the MoCo to ask what
they need, and are told they need to install the Boom amp in the saddlebag.
The dealer brought the amp in, and during install could not figure out how to
make it work. One call to the mother ship and the dealer was told that you
cannot make the saddlebag amp work unless the HD fairing amp is already
installed. Of course the dealer had already quoted out the deal, and were
freaking out that they would have to tell the customer it was another $700
plus labor to make it all work.
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Solution A: One phone call to Hogtunes and the dealer brought in our NCA
450-RM (4405-0344) amp. For $429 retail (MAP) the amp plugged in using factory
connectors—no HD “digital technician” was needed, and all worked perfect! Two
channels run the fairing speakers, and the other 2 channels run the lids. The
dealer called to thank us for saving his deal and planned to return the factory
saddlebag amp. As a side note, whenever an HD amp is installed in Rushmore
bikes, the radios built in power is shut off, and cannot be used to power speakers. This is why the dealer could not
install the fairing amp and “trick” it into running the lids while the radio
powered the front speakers.
(Sheesh!)speakers. This is why
the dealer could not install the fairing amp and “trick” it into running the
lids while the radio powered the front speakers. (Sheesh!
Problem B: Hogtunes staff
recently walked into a local dealer and were approached by one of the
guys in the service dept. He had sold a customer a Boom color matched
fairing lower kit for an Ultra. In the Boom manual, it says take the
speaker connector from the lowers and plug it into the matching connector
in the fairing. The issue is that there is no connector in the fairing
to plug the lowers into---- and the lower kit was already installed.
One more call to the mother ship, and their solution is to sell the
customer all the stuff to make it work—in CDN$ its an extra $2000.00! The
dealer asked if there was anything we could do.
Solution B: Although they could have
used our REV200-RM (4405-0352) amp to power the lowers only while the radio powered the
fronts and rears, the dealer decided to use our NCA 450-RM amp (4405-0344). Two
channels run the fairing speakers, two channels run the lowers, and the
radio powers the rears—all plugged in using factory connections, and again
no HD “digital technician” was required. Hogtunes salvaged the deal.
There are a
lot of HD Dealers following the protocol of the factory. We have seen first
hand several “holes” in their audio program and we have immediate, and less
expensive “fixes” to save deals for your dealers.
Last and
certainly not least, we have had a pile questions regarding our amps and the
software updates HD does on the bikes. In no way shape or form does the
installation of our amplifiers upset the ability for the dealer to do the
updates. Also—our amplifiers for Rushmore bikes are designed to work with any
audio updates HD does in the future and still sound great.
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